Implementing Siebel Analytics – CRM

I would like to explain the implementation methodology for Siebel CRM analytics provided by oracle. I prefer the following methodology for implementing Siebel analytics – Customer Relationship Management (CRM)

Understanding stage:
Identify and understand the following.

How facts are calculated
Who uses them
Frequency
Key facts or measures
what are the dimensions
What are the problems areas for the business to monitor
Identify measures and dimensions
Organize dimensions and measures into subject areas.
Data sources

To know the above we need to understand

Business of the customer,
Business objectives
How the performance is measured and drilldown this measure into subject areas
Users and levels
Types of the reports

Outcome:

Subject areas identified
Facts and measures are identified
User types are identified
Data sources available

Design stage:

Compare the reports available in vanilla Siebel analytics
Start development on 75% and above matching answers and dash boards
Later add new dashboards and answers
Compare Subject areas and identify the subject areas matching with the subject areas identified
Add the subjects new subject areas only when the existing subject areas not meeting the requirements
Align the repository design according to the subject area requirements.
Start either from the presentation layer or business model layer

Validate and testing:

1. Validate and test whether the user requirements are met and then follow from the understanding stage.

Practice Linux online

Today I found an excellent web for newbies to Linux. The site offers both tutorials and also online terminals such telnet, ssh or java telnet client. Using one of these clients you can login to remote virtual machine by root user and start practicing your sessions from the tutorials.

The site is http://linuxzoo.net , first you need to
Register and login to account links.

After that join queue
Then switch on the system.

Once you get the run or completed prompt, go to connect and copy the url/ip to your telnet client.
That’s all it so nice.

Good CRM Blog

i found one good crm blog which deals all about the CRM..such as resources, books softares and trends..just go through this you can get to know.

http://www.crmblogger.com/

Employee Relationship management

I feel many of the organizations try to follow the procedures and not interested in processes।

Uni-directional

I would like to take a important example of yearly assessments/appraisals. The main drawback of the appraisal system is its uni-directional in many organizations i.e the supervisor only assesses the appraise and no feedback to the supervisor. Ho can one knows the performance/behavior/interpersonal relationships affected by his मनागेमेंत

Procedure vs. process

The aspect of the appraisals is that , they just follow the dates..the number of points to be added/deleted, and not really take holistic approach of understanding the performance of the employee. The challenge is that is there any ERM that deals with this flaw

CRM Scope - INDIA

In india , the CRM market still underdeveloped or not aware of in the SME zone. The sme zone cane be
mini and large (chain)super markets
government agencies
transportation agencies
IT companies..(employee relationship management)
out of the few above, the government could be the best fit for CRM. Many open source products are available in the market and can be easily implemented.
Some of them are ..
www.adempiere.org
sugarcrm
i will write next on employee relationship management in my next post